American Airlines and US Airways airline merger: New logo. Same poor service.
Tom Dougherty, CEO – Stealing Share
4 March 2013
This airline merger will only make things worse
Chances are, those who fly either US Airways or American Airlines do so because of a loyalty program. Not because of superior service.
US Airways and American fail to do an adequate job of getting passengers from point A to point B.
The most common metric to measure airline success is the on-time performance rate. Airlines have become so satisfied with mediocrity that they boast when their on-time percentage is above 85 percent.
“Unfortunately, as the number of airlines dwindles prices jump, service sags and brand becomes irrelevant.”
Chances are, you would switch cars, sodas and cable providers.
Powerful brands cause people to pay more and inconvenience themselves to use them, which is not true with airlines. Passengers choose airlines based on price, schedule and loyalty programs.
An airline merger is not done to provide a better service. It’s done to pick up additional airports and aircraft. Unfortunately, as the number of airlines dwindles prices jump, service sags and brand becomes irrelevant.
With this airline merger there will be just four major domestic carriers: United, Southwest, Delta, and the new American.
The problems that plagued American to the point of bankruptcy and the sloppy service from US Airways will remain. Who knows, conditions may worsen.
Is there room for an airline to develop a brand that attracts travelers beyond price, schedule and service?
Absolutely. With the consolidation of two inferior carriers, the opportunity is greater than ever.
Too much customer service Tom Dougherty, CEO - Stealing Share 21 June 2018 Too much customer service is a real thing I’ve said this before, but I gotta say it again. Too much customer service drives me bat-shit crazy. Not surprisingly, Best Buy kills me with this....
Dow Jones ousts GE Tom Dougherty, CEO - Stealing Share 20 June 2018 Dow Jones kicks out GE. Now what? In 1896, the stock market adds GE as one of Dow Industrial Average’s first companies. As of June 26th of this year, it will no longer be part of the DJIA. I typically...
Tim Cook is leading the way Tom Dougherty, CEO - Stealing Share 19 June 2018 Apple CEO Tim Cook Tim Cook. Apple Act 2. Like everyone else, I worried about Apple’s succession plan. I was a died-in-the-wool member of the Steve Jobs cult. I was not sure what to make of...