United and Continental are wasting opportunity

United and Continental are wasting opportunity

United and Continental are wasting opportunity Tom Dougherty, CEO – Stealing Share 18 August 2010 United and Continental are wasting opportunity If you have ever read this blog, you know I hate to fly and, more to the point, I really hate the airlines. This is a...
United and Continental still don’t get it

United and Continental still don’t get it

United and Continental Tom Dougherty, CEO – Stealing Share 3 May 2010 United and Continental still don’t get it The United-Continental merger has all sorts of ramifications for the airline industry, including those of us who are members of the Star...
United and Continental are wasting opportunity

United and US Airways are Proposing a Merger

United US Air merger? Tom Dougherty, CEO – Stealing Share 8 April 2010 United and US Airways are Proposing a Merger If United Airlines and US Airways negotiate a merger, as reported by the AP today, I hope they have the courage to engage us during the...
Airlines play shell games – a case study

Airlines play shell games – a case study

How can airlines run their business like this? Tom Dougherty, CEO – Stealing Share 15 February 2010 Airlines play shell games – a case study There is an institutional problem with the airlines. It is called slight of hand and deception. Anyone who has ever...
US Airways. Flight delayed but its still on time. Beam me up Scotty!

Airline. The Blind Leading The Blind

Flying sucks, change it Tom Dougherty, CEO – Stealing Share 12 August 2009 Airline. The Blind Leading The Blind Well the airlines, or should I say — “the blind leading the blind,” have figured out how to be more profitable.  Yes they have. They are...
Boeing should be careful who they rely on to pay their bills

Boeing should be careful who they rely on to pay their bills

Dreamliner is delayed…again Tom Dougherty, CEO – Stealing Share 23 June 2009 Boeing should be careful who they rely on to pay their bills Time to rag on airlines again. However, just for a change, let’s rag on Wall Street as an airline surrogate. Today,...
Delta fixes the only thing that seems to be working

Delta fixes the only thing that seems to be working

Will we have to pay for paperless boarding passes? Tom Dougherty, CEO – Stealing Share 5 June 2009 Delta fixes the only thing that seems to be working Back to my favorite brand subject, the airlines. This time its Delta. I just read that Delta Airlines is trying...
Maybe the wrong people are losing their jobs

Maybe the wrong people are losing their jobs

Customer service reps are what is wrong with customer service Tom Dougherty, CEO – Stealing Share 01 May 2009 Maybe the wrong people are losing their jobs If service really is missing from the service industry, then the laws of supply and demand should take over...