The truth about customer service

The truth about customer service

The truth about customer service Tom Dougherty, CEO – Stealing Share 28 March 2011 How much customer service do people really want? Here’s the thing about promising good customer service. Few actually do it well, even though everybody promises it. That’s because...

Retailers must remember their employees represent the brand too

Retailers really need to get their act together when it comes to making sure everything they do is a reflection of their brand ¬– in particular their management and staff. When I choose to be a customer of a given retail establishment, I expect that place to be worthy...