Airline seating tightening with no recourse

Airline seating tightening with no recourse

Airline seating Tom Dougherty, CEO – Stealing Share 13 November 2017 Airline seating tightening with no recourse Airline seating is worsening and there’s nothing you can do about it. Yes, the airlines have us in a headlock and we’re all basically powerless to do...
Frequent Flyer Programs. Backwards.

Frequent Flyer Programs. Backwards.

Frequent Flyer Failures Tom Dougherty, CEO – Stealing Share 16 February 2017 Frequent Flyer Programs. Backwards. Frequent flyer programs are so much a part of my life that I can recite from memory my United, American, and Delta identifier numbers. It happens...
Branding Company Competitors. A sorry lot.

Branding Company Competitors. A sorry lot.

Them.  Our Branding Company Competitors Branding Company Competitors. A sorry lot. Our esteemed *branding company competitors  They have no idea what they are doing. They are so clueless, that they actually feature and brag about some of the worst excuses for...
American Airlines Rebranding Failure

American Airlines Rebranding Failure

American Airlines Rebranding Failure Tom Dougherty, CEO – Stealing Share 17 November 2016 American Airlines rebranding is an example of all that is wrong with branding. The American Airlines rebranding initiative earlier this year is an example of what pisses me...
New Delta uniforms? How about updated planes?

New Delta uniforms? How about updated planes?

New Delta uniforms? How about updated planes?     Tom Dougherty, CEO – Stealing Share 19 October 2016      Delta is spending its money unwisely   I travel a lot for business and one thing never seems to change. I continue to hate the airlines. Since I have a...
JetBlue paying for TSA PreCheck is not enough

JetBlue paying for TSA PreCheck is not enough

JetBlue paying for TSA PreCheck is not enough Tom Dougherty, CEO – Stealing Share 5 July 2016 Why? It doesn’t address the main airline problems. For any of you who traveled through the air over the July 4th weekend, you know how cumbersome going through...
Affinity programs and why they fail.

Affinity programs and why they fail.

Affinity programs and why they fail. Brand Affinity programs and why they fail. Affinity Programs Rarely Create Affinity Almost all businesses from retailers to transportation companies have affinity programs designed to foster brand loyalty. Most work very poorly and...
Airlines need culture change, not airline insiders

Airlines need culture change, not airline insiders

Airlines need culture change, not airline insiders Tom Dougherty, CEO – Stealing Share 1 October 2015 The last thing airlines need is more airline insiders I have not blogged on airlines in quite a while and I thought it was appropriate to look at the category...
Airline Rebranding. Pitfalls and Opportunities.

Airline Rebranding. Pitfalls and Opportunities.

AIRLINE REBRANDING MARKET STUDY Airline Rebranding “Flying the friendly skies is over. Time for some serious airline rebranding” Airline Rebranding: An Analysis of the Airline Industry Several years ago, Stealing Share wrote about airline rebranding...
Will any airline step up to the plate? American Airlines?

Will any airline step up to the plate? American Airlines?

Will any airline step up to the plate? American Airlines? Tom Dougherty, CEO – Stealing Share 9 April 2014 American Airlines just doesn’t get it – yet It sure does not look like any airline really gives a hoot about the customers who fly them...
The truth about the American/US Air merger

The truth about the American/US Air merger

The American Airline Merger Tom Dougherty, CEO – Stealing Share 13 November 2013   The truth about the American/US Air merger   “This is an important day for our customers, our people and our financial stakeholders. This agreement allows us to take the...
Which airlines have the most Wi-Fi enabled flights?

Which airlines have the most Wi-Fi enabled flights?

Which airlines have the most Wi-Fi enabled flights? Tom Dougherty, CEO – Stealing Share 28 June 2013 Those that don’t will lose customers There is a lot of chatter in the media this week about Wi-Fi enabled flights. Delta and American seem to lead the way...