Smartphone carriers are just now getting it – steal market share
Tom Dougherty, CEO – Stealing Share
14 January 2014
Smartphones now represent a mature market
The so-called experts in the smartphone wars are saying that the carriers will try to attract the competition’s customers in 2014 rather than just growing the market for smartphones.
Welcome to the 21st century, guys.
“In the time when smartphones have become the norm, most carriers have simply grown the market by promoting the benefits of a smart phone.”
In the time when smartphones have become the norm, most carriers have simply grown the market by promoting the benefits of a smart phone. For those other than the market leader, that is always a losing strategy. When you simply promote the market benefits, the market leaders become the default choices.
That’s what has happened here. AT&T and Verizon account for 70% of the smartphone market. That’s a huge number. The rest of them, including T-Mobile, are left scrambling for scraps. That’s also why the smaller, regional carriers are basically dead and T-Mobile is reduced to offering to pay termination fees for those that switch.
My point is that, even if your market is immature, you should always be stealing market share from the competition. If you don’t, and take the easy way out (marketing market benefits), you will find yourself paying potential customers to join your side.
Dunkin drive-thru Tom Dougherty, CEO - Stealing Share 14 August 2019 The Dunkin drive-thru is a testament to brand ignorance Dunkin Donuts, or Dunkin, or whatever the hell you are supposed to call it, just doesn’t understand how customers interpret its...
Apparel industry, Millennials Tom Dougherty, CEO - Stealing Share 13 August 2019 Millennials changing the apparel industry in fascinating ways Wanna find how much the world has changed by looking into an unlikely place? How about the changing attitudes...
Walgreens closing stores Tom Dougherty, CEO - Stealing Share 7 August 2019 Walgreens closing 200 stores comes as no surprise Walgreens closing 200 store means now I can drive a whole block and not see a pharmacy. Everyone knows there’s a pharmacy on...