Mature market strategy. The primer.
How to steal share in a mature market
Building a mature market strategy means you must first know that category building is the sole providence of the market leader. “If the marketing message of a challenger brand sells category benefits, the market leader should stand up and cheer.”
Is this still true? You bet it is, but only to a certain degree. It depends on the position of the challenger. If you are one of those heritage brands that scratch at the category leader’s ankles, you should probably stay away from marketing category benefits. Therefore, develop a mature market strategy that steals share from that market leader.
Most of the customers that you wish to influence already know of your brand. In fact, they probably know of your category expertise. For example, if you’re selling Cheer soap powder and challenging market leader Tide, there is not much marketing sense in convincing the target that Cheer is a soap powder and that consumers should use a soap powder. This kind of category sell will mostly benefit Tide.
Getting them to switch in a mature market strategy
So, what do you do? What do you say about your brand that might get customers to switch? The conventional wisdom is to position yourself against the market leader. Parochial mature market strategy suggests that you need to convince the target audience that the soap powder you are selling works better than the one they are currently using. Therefore, they should switch.
Of course, this assumes that the brand they currently purchase is chosen because of results and efficacy. Fact: purchase habits are rarely based on rational decisions. No supermarket shopper walks down the soap powder aisle armed with a “T” chart carefully marking the pros and cons of each brand. Yet you would think this is precisely what they do if you were to judge consumer behavior based solely on the advertising messages. (See an example of a charted market here). In fact, consumers do not know why they choose the brands they buy. For the vast majority of them, brand is not about equity. It is simply about making their world less complicated.
For the consumer, sticking with a particular brand means one less decision to make. Even price purchasing can be exhausting to the harried consumer who has to read all those prices every week in order to choose correctly. Great brand can be a godsend to the consumer.
Know the customer of your competition
So, if your goal is to steal market share from the market leader and the category is mature, you should use what you know about the consumer as your ally. First, they hunger for brand. It makes their life manageable and easier. It helps them choose. Secondly, habit, not product performance, drives them. Brand influences them, but so few companies understand what a brand actually.
To be fair, product benefit can create brand trial. However, that benefit must be easily visible to the consumer. It must not require an advanced degree to notice the change. Plus, the benefit must matter. Borrowing from the software parlance: No one will be excited to trial because of a bug fix.
“New and improved!” is simply wallpaper. If you are going to play in this arena, you should load your cannon with as much as you can stuff down the barrel. It needs to be real, measurable and noticeable as well as important. A further note. Stay clear of price discounts. They weaken your brand by eroding its value in the consumer’s mind. They make your claim of product superiority less believable. Most consumers believe you get what you pay for. If your product is noticeably better, they will naturally expect to pay more.
Hearts and minds in a mature market strategy
Keep in mind that trial driven by product benefit is a tactic designed to grab a bit of market share. It is not a mature market strategy. That is, only a long-term strategy will win over a significant number of people long enough to make a permanent change in their behavior. (Market psychologists tell us that a buying behavior becomes a habit after an average of four purchase cycles.)
A winning brand strategy is all about share of emotional attachment, emotional intensity and attribution. Own their heart and you will get their loyalty heart. Stealing market share — and keeping it through four purchase cycles — is possible only when the brand reflects the values and aspirations of the consumer. They need to feel more complete because of their choice. Are they smarter? Kinder? Better parents? Are they cooler? These are the questions your brand needs to answer. Remember, brand is about your customer. It is never about soap powder.