My misadventure with the Redbox brand
Tom Dougherty, CEO – Stealing Share
18 June 2012
Think I’ll stay away from Redbox from now on
I’ve written about my beef with Redbox before, but after another disastrous stint, I am compelled to write about the Redbox brand again.
A few days ago, I foolishly broke my credo by supporting a brand I don’t believe in. While at the grocery store, I spotted a Redbox and thought, “Why not pick out a film for the family?” Continuing: “It’ll be quick and a lot cheaper than the $5 you normally spend to rent a film on iTunes.”
Of course, being cheap is not necessarily a positive attribute. Missing this recognition at the time, I made my second mistake.
“We all believe that you get what you pay for, which is why you should only support those companies whose brands resonate with you.”
We all believe that you get what you pay for, which is why you should only support those companies whose brands resonate with you. To paraphrase the legendary basketball coach, John Cheney, “When I press a number on the cash register, I expect that same number to appear on its display.”
As I waited in line to browse one of the two Redbox kiosks, a woman and her two children were working together in an attempt to find a copy of Ghost Rider. The mother was searching through one kiosk, while stretching her leg out in front of the other kiosk in what seemed like her attempt to “reserve it.” It looked like some kind of hodge-podge, defensive basketball drill.
I thanked her and began my search. Hoping to find a copy of Moneyball, I flipped through the index of movies, which consisted only of four pages of flicks, followed by eight pages of dimmed out films (those rented).
Unable to find my choice, I considered using the other kiosk to continue my search, all the while realizing how ridiculous that concept was (doesn’t it seem counter-intuitive to jump from kiosk to kiosk to make a selection?)
Unfortunately, I now faced another dilemma. A line of five people had formed, leading me to the perplexing issue: Was it my Redbox brand right to immediately jump to the next kiosk as people waited behind me or did I need to get to the back of the line and start all over again?
Instead of playing the game, I left annoyed without a movie in hand, upset with myself for having wasted any time at all on Redbox. Moreover, I felt a little soiled for allowing myself to placate such a flawed system for even a brief moment of my life. This is a brand I don’t wish to be seen supporting any longer.
While home, I logged into Apple TV — without the line of people behind me — immediately selected Moneyball and watched with my family in a matter of seconds (conveniently and in the comfort of my home).
Convenience and comfort. Wouldn’t it be nice if Redbox were each of these?
Stihl Tom Dougherty, CEO - Stealing Share 20 November 2018 Finally, a leaf blower that works: Stihl I love autumnal weather. The temp is perfect, the scent is crisp and the colors are brilliant. But dang it, if I can't stand anything, it’s managing leaves strewn...
Hardees brand Tom Dougherty, CEO - Stealing Share 19 November 2018 The tragedy of the Hardees brand What has happened to the Hardees brand? A few weeks ago, I wrote that the new ad from Carls Jr (Hardees western US partner) was simply an amusement for those at...
Walmart delivery Tom Dougherty, CEO - Stealing Share 15 November 2018 Walmart delivery idea represents a great opportunity Buried deep inside a report that Ford and Walmart delivery are teaming up sits an interesting tidbit. The service, now in pilot stage in...