Finally, someone gets it right: Petco
Tom Dougherty, CEO – Stealing Share
17 August 2011
Petco reflects its target audience
As frequent readers of this blog know, it’s not often that I praise a re-branding effort because so much of it is utter nonsense. But Petco’s recent rebranding, while not perfect, demonstrated a step in the right direction.
The pet supply retailer refreshed its logo and added a brand themeline that says, “where the healthy pets go.” The reasons I like it are because it’s a reflection of the consumer (not the company) and it puts a stake in the ground.
“Petco has said who it is for and who it is not for with a value we’d all like to think our pets have.”
Here’s what I mean about the latter: By saying “healthy,” Petco has said who it is for and who it is not for with a value we’d all like to think our pets have. It has represented a true and emotional choice. Who wouldn’t want to think their pets are healthy?
Many brands are afraid to do either. They often believe that they have to sell some tangible benefit that they believe is important (Quiznos’ “M’m, m’m, m’m, m’m, m’mtoasty!”) or try to be overly clever (such as Citibank’s “Citi Never Sleeps”), neither of which is believable.
We often advise clients to say who they are for because, if the value is emotionally intense for the target audience, the entire target audience believes they are a part of it. (If we’re talking Apple, for example, we all like to believe we “think different.”)
Of course, maybe not everyone at Petco gets it. Its VP of brand creative said the themeline “reflected our healthy values and where we are taking the company.”
Nah, it represents who prospective customers aspire their pets to be. If you think it’s a reflection of the company, then there is more work to do.
Volkswagen Brand Repair Tom Dougherty, CEO - Stealing Share 17 January 2018 Where does Volkswagen stand now? Brand repair often represents a daunting task because it means changing a belief system that exists in the market. That you stink. Volkswagen, after...
ALDI Tom Dougherty, CEO - Stealing Share 16 January 2018 ALDI is unique, but is it better? There was a time in my life where consuming food was my enemy, bringing about a battle with diabetes. Since then, I work hard at keeping my food intake at bay. Nonetheless, what...
Diet Coke Makeover Tom Dougherty, CEO - Stealing Share 11 January 2018 Coca-Cola's Diet Coke makeover "Millennials are now thirstier than ever for adventures and new experiences, and we want to be right by their side,” Said Coca-Cola North American Director. As a...