AT&T customer service Tom Dougherty, CEO – Stealing Share 29 November 2018 AT&T customer service needs a complete overhaul There have been times in my 60-plus years when I have felt completely helpless. Like when when my alma mater, the Temple Owls, lost...
AT&T brand Tom Dougherty, CEO – Stealing Share 7 November 2018 AT&T brand screws its DirecTV NOW customers AT&T ends its $15 credit on DirecTV NOW for its unlimited wireless subscribers, once again demonstrating that the AT&T brand doesn’t...
Kellogg brand Tom Dougherty, CEO – Stealing Share 1 November 2018 Kellogg brand represents cereal industry’s failings Look no further than at what the Kellogg brand says now if you need further proof that breakfast cereals are in trouble. And that it won’t get...
FilmStruck Tom Dougherty, CEO – Stealing Share 29 November 2018 The demise of FilmStruck signifies a cultural tragedy Of all the streaming services available, FilmStruck stood as the one I most worried about. Yes, worried. The service, a partnership between the...
The Google brand Tom Dougherty, CEO – Stealing Share 10 October 2018 The Google brand doomed Google+ Google+ was doomed from the start. There are only so many social networks one can prefer. And, more importantly, there exists the little problem of the Google...
Airbnb brand Tom Dougherty, CEO – Stealing Share 9 October 2018 Airbnb brand brings home to travel If there is one thing my family and I do a lot of, it’s travel. Frankly, the gang and I just can’t help it. It’s in our blood, er, well, maybe we’re just addicted...
Minimum Wage Tom Dougherty, CEO – Stealing Share 3 October 2018 Doubling the minimum wage? Good on Amazon. Call it a response to critics of its labor practices or call it a response to a tight labor market. Amazon increasing its minimum wage in the US to $15 an...
Bird scooters Tom Dougherty, CEO – Stealing Share 2 October 2018 Bird scooters may be the future Last weekend, my wife and I trekked to downtown Raleigh to visit my daughter. Our end game was to see the iconic Joan Baez in concert. (She was utterly fantastic.)...
Build-A-Bear Tom Dougherty, CEO – Stealing Share 4 September 2018 Build-A-Bear pressures you to fork over cash Let’s take a moment and chat about the biggest rip-off there is, the Build-a-Bear workshop. This Labor Day, I gave my son and daughter-in-law a morning...
Prime Day Tom Dougherty, CEO – Stealing Share 17 July 2018 Prime Day remains the tops, despite glitches There are very few shopping events that get me excited. Let me rephrase that. There is only one shopping event that gets me excited — Amazon’s Prime Day. Even...
NBA branding Tom Dougherty, CEO – Stealing Share 3 July 2018 NBA branding needs fewer All-Stars for Golden State Here I go again, spouting out about NBA branding. But can you blame me? What with the Golden State Warriors picking up yet another high-calibre...
Fortnite and gaming Tom Dougherty, CEO – Stealing Share 13 June 2018 2018 E3, Fortnite shows gaming is alive and well In early 2017, Barron’s headline “Video Game Sales Are Fading and It’s Crushing Game Stop” suggests that there was something wrong with video...
