AT&T customer service
Tom Dougherty, CEO – Stealing Share
29 November 2018
AT&T customer service needs a complete overhaul
There have been times in my 60-plus years when I have felt completely helpless. Like when when my alma mater, the Temple Owls, lost in overtime to Seton Hall in the 2000 NCAA tournament. That was a gut-wrencher. Just like attempting to communicate with the AT&T customer service department, a steadfast locale on my new enemies list.
Yesterday, the day before, and the day prior to that, I spent a cumulative of five hours on the phone with the numbskulls at AT&T. A downed fiber optic line was my issue. Not a biggie. The company sends a very kind technician to fix the modem inside. But that was the first mistake. The line was outside. Our guy serves as an interior technician only.
The outdoor technician didn’t come. So I gave support a call. Alas, I am having peristaltic cramps just thinking about it all.
The AT&T customer service department bounces me from technician to technician. They tell me it is impossible to be given a date and time. The company doesn’t have this type of knowledge (say what?!). I was finally passed along to someone who seemed like they could assist. Nope, they lied and said the crew had been out that day and fixed the wire – nope – and put a claim in for another tech to come out and check the modem.
“I am disgusted with the services from AT&T. In fact, it’s just another losing situation by the company. I’ll never forget the ineptitude of the AT&T customer service department and making me feel like an asshole.”
AT&T customer service can suck it
Sadly, that poor guy hadn’t any idea what the issue was. But soon, he unearths that the company’s been wasting two hours of his life by erroneously booking him. And not the exterior crew. It was the AT&T customer service department’s sneaky way of getting me off the phone. When I found that out, it was Temple losing to Seton Hall all over again.
That night, I finished with the AT&T customer service department and signed up with Spectrum. Thing is, my fiber speed with AT&T was 1000 mbps and, with Spectrum, I am happily at a lesser 400 mbps. “Happily” being key. I reached a point where I would take dial-up over anything associated with the company.
I am disgusted with the services from AT&T. In fact, it’s just another losing situation by the company. I’ll never forget the ineptitude of the AT&T customer service department and making me feel like an asshole.
Kiss off, AT&T.
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