US Air is terrible

Tom Dougherty, CEO – Stealing Share

2 April 2009

Another bad airline experience

What’s wrong with the airline industry? Well, beside, you know, everything. Here’s another: US Airways and the rest think they are airline companies and not service providers.

US Airways Logo

Just last night after a day of travel, I was diverted by US Airways from my destination because of fog in Greensboro.  The airline flew us to nearby Charlotte instead, located about 90 miles from the final destination.

Of course, when “deplane-ing,” I was greeted by a helpful airline representative who told me I was on my own and they would rebook me on the first available flight back to Greensboro the next day.

2536537361_ef35b9b35a

I rented a car and drove the 90 minutes to finally get to where I was going.  Would you think US Airways could have provided a bus to shuttle myself and the rest of the crammed and tired passengers from Charlotte to Greensboro? No. It’s not their responsibility, they said. It was an “act of God.”

Hey, listen. So is bankruptcy.

Good luck to the “New American Airlines.” Maybe they will finally figure out that the customer, their flying public, actually means something? Nah.

See more posts in the following related categories: Airlines US Airways

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Use Nextdoor, get rid of Facebook

  Nextdoor   Tom Dougherty, CEO - Stealing Share 11 December 2018 Use Nextdoor, get rid of Facebook About a year or so ago, I kissed Facebook goodbye. Much to my surprise, it’s making me use NextDoor more. My withdrawal from online communities probably isn’t a shocker...

Brand purpose is not what many think it is

  Brand Purpose   Tom Dougherty, CEO - Stealing Share 10 December 2018 Brand purpose is not what many think it is So, the marketing term of the year is Brand Purpose, as chosen by the Association of National Advertisers. And what do they use to demonstrate such a term...

Retail market changes are akin to climate change

  Retail market changes   Tom Dougherty, CEO - Stealing Share 6 December 2018 Retail market changes are akin to climate change Are you paying attention to the many retail market changes? I am. Some fundamental changes are afoot. I believe the days of large generalized...

Share This