US Air is terrible

Tom Dougherty, CEO – Stealing Share

2 April 2009

Another bad airline experience

What’s wrong with the airline industry? Well, beside, you know, everything. Here’s another: US Airways and the rest think they are airline companies and not service providers.

US Airways Logo

Just last night after a day of travel, I was diverted by US Airways from my destination because of fog in Greensboro.  The airline flew us to nearby Charlotte instead, located about 90 miles from the final destination.

Of course, when “deplane-ing,” I was greeted by a helpful airline representative who told me I was on my own and they would rebook me on the first available flight back to Greensboro the next day.

2536537361_ef35b9b35a

I rented a car and drove the 90 minutes to finally get to where I was going.  Would you think US Airways could have provided a bus to shuttle myself and the rest of the crammed and tired passengers from Charlotte to Greensboro? No. It’s not their responsibility, they said. It was an “act of God.”

Hey, listen. So is bankruptcy.

Good luck to the “New American Airlines.” Maybe they will finally figure out that the customer, their flying public, actually means something? Nah.

See more posts in the following related categories: Airlines US Airways

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Walmart grocery delivery to overtake Amazon?

  Walmart grocery delivery   Tom Dougherty, CEO - Stealing Share 19 February 2019 Walmart grocery delivery to overtake Amazon? I hate grocery shopping. Let me say that up front. Every Saturday or Sunday, we trek to the nearest Harris Teeter and pile our cart...

Measuring TV advertising effectiveness

  TV Advertising Effectiveness   Tom Dougherty, CEO - Stealing Share 18 February 2019 Measuring TV advertising effectiveness I found a new study utterly hilarious as it says as much about the state of TV advertising effectiveness as it does about attention...

How feasible is the Toys R Us return?

  Toys R Us return   Tom Dougherty, CEO - Stealing Share 13 February 2019 How feasible is the Toys R Us return? It appears the rumors of Toys R Us demise are greatly exaggerated. Tru Kids Brands announces that it has begun the Toys R Us return by reopening...

Share This