Tom Dougherty, CEO – Stealing Share
18 February 2010
United Airlines – “where free is not free” – Doesn’t Do It Again.
Here is another United Airlines (read the fine print) 1K million-mile flyer update.
In booking a trip to Brussels, I went online to book four roundtrip seats in March. I called the 1K desk to make sure that the seats I was booking in economy were upgradable this time (read my earlier blog about this). Good News — “All United Seats are now upgrade eligible” intoned the very pleasant customer service agent.
“Remember, however, when your reservation is made, it does not mean that you are guaranteed to be upgraded, but you are waitlisted for the upgrade”, I was reminded. In other words, I am buying the seats hoping against hope that United finds its way to upgrade my economy seats to business class so that, when I arrive in the early morning in Brussels, I have had the benefit of a descent night sleep.
I asked about the types of upgrades I can use (if the seat become available). “Well Mr. Dougherty, you can use your System Wide Upgrades or you can upgrade by using your frequent flyer miles.”
Really, how many miles will it take” (out of my 1,007,000 United Frequent Flyer miles)?, I asked.
“Well, the outbound flight will cost you 20,000 miles for each ticket and an upgrade fee of $400 per ticket raising the cost of each ticket to 1,800 each and at the expense of using 160,000 miles.”
Wow! A real bargain and an upgrade I have earned again by BUYING it..
By the way, when I went on the web site and looked at the flight seat map. United had 77 Business class seats on that flight. They have so far sold 19. But, on the off chance that they can sell more of those seats between now and my departure date, United won’t confirm my upgrades.
Wait a minute. I obviously have no status on United either. Go figure.
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