Big Mac Big Trouble
Tom Dougherty, CEO – Stealing Share
16 November 2016
A Sriracha Big Mac won’t fix the problem
McDonald’s is testing a new menu option in central Ohio that is sure to raise some eyebrows as well as the temperature in some consumers’ mouths. McDonald’s is offering a spicy new Sriracha Big Mac and Sriracha dipping sauce for nuggets and fries.
McDonald’s says it is a way for its culinary team to fulfill the desire for the “next great innovation in food experience and taste.” No offense McDonald’s, but I doubt your customers are coming for your next great innovation. This is yet another example of McDonald’s not getting it.
There are fewer McDonald’s fast food customers. Statistics show kids are eating fewer Happy Meals. Something like only 1 in 5 Millennials have ever eaten a Big Mac according to a recent internal memo.
The fast food category sports so many better alternatives now. Thirty-second hamburgers and fries don’t seem to make a whole lot of sense to a lot of folks anymore.
The Sriracha Big Mac tactic doesn’t make much sense
So McDonald’s wants to lure a new generation of consumers, most of which have never even eaten a Big Mac, to suddenly care about the Sriracha Big Mac? The chain has sagging same store sales and consumers fleeing to the likes of Five Guys and Smashburger, Chic-Fil-A and the rest, who marvel at how stupid McDonald’s must be to think that a spicy Big Mac is the answer.
Let’s be totally honest, McDonalds is not going anywhere anytime soon. It will close some stores and sales will continue to be sluggish, but menu alone will not make or break McDonalds. Menu is not a strategy, it is a tactic. Any menu changes must be part of a larger promise (the latest Madison Avenue advertising tagline is not it).
Until it understands that and fully embrace the larger promise, the situation won’t change. McDonald’s will have more stories of sluggish sales and failed turnaround strategies.
Brand Blindnes is Brand Loyalty Tom Dougherty, CEO - Stealing Share 27 April 2017 Brand loyalty and brand blindness Did you know that brand loyalty is a form of brand blindness? Even though most of us believe we act rationally, self-identification is a form of...
ESPN layoffs next step to its doom? Tom Dougherty, CEO - Stealing Share 26 April 2017 ESPN layoffs demonstrate lack of vision The ESPN layoffs announced today came as no surprise. But it still hurts to see good people let go. The number of layoffs and length of tenure...
Research mistakes are preventable Tom Dougherty, CEO - Stealing Share 25 April 2017 Research mistakes. No excuses. Making research mistakes is easier than ever. And these blunders can mangle and mislead brands. Especially brands that are looking for opportunities to...