How To Grow Market Share
Telecom as an example
How do we grow market share in telecommunications? The answer is interesting and telling in today’s competitive telecom advertising and marketing climate. It can be paralleled in research on learning disabilities and can provide a great barometer for making preliminary judgments about how effective one creative execution might be as opposed to another. Let’s start with the basics. All effective telecom advertising has as its root, a strong strategic message.
To be considered as great, and to have a chance at stealing share in the telecommunications segment, advertising must convey a sense of market positioning, reinforce the telecom brand, identify a target audience, and speak to them in terms of product or brand benefit.
In print executions (though the same basic principles hold true in broadcast) we need to have the correct message and we need to ensure that the message is read and read by the correct consumer. If every agency actually owns these abilities and telecom experience (and all do at some time or other), why choose one over another? If every agency can consistently deliver a great creative execution, why do some telecommunications campaigns fail to produce the desired share-stealing and increases in market share?
The answer can be found in research on Attention Deficit Disorder (ADD) and the training of people suffering from the learning disorder, dyslexia. It is in the evaluation and understanding of how people “learn” that some light is finally shed.
When a telecommunications company tests advertising for “day-after recall” they are looking to see how well a core telecom marketing message is remembered some time after viewing. They are asking for recall. Now, recall differs from “remembering” because it is not a cognitive process. Recall happens without thinking, a memory requires thinking. For example, if I ask, “What comes to mind when I say Coca-Cola?” your answer might be “soda,” “The Real Thing,” “Pepsi,” or value judgments like “like it” or “never drink it.”
For most researchers, these statements are marked down, recorded and tabulated. Later they are evaluated against the strategy to see if the advertising achieved what it was intended to achieve. This is all well and good. However, there is one problem. For the most part, telecommunications advertisers overlook just exactly what is recalled and focus on “what is remembered.”
No matter what you might remember about Coke, the first non-cognitive flash of memory was a visual picture of the product itself. Odds are it was a quick vision of the “familiar red can” or the trademark bottle. The other memories were then retrieved cognitively and added to that flash memory.
Great telecom advertising is advertising that is able to make the telecommunications brand association visual. In special education, the association learning method has been used successfully for years as teachers taught those with learning disabilities. In order to compensate, they are taught to use pictures as a means of organizing their thoughts, knowledge, and memories. As it turns out, this is exactly how we all learn. (Read a market study on the telecom industry here)
How We Learn
Human beings learn by associating. Anything they already know can be linked to a new thought, idea, or image. Traditional memory is always linear. If you can make an association with something you already know, you can use that “picture” to help you recall the new information. It turns out that what we actually recall is the association and not the memory itself.
We can use our recall to trigger a memory, but we need to tie the image it invokes to what it is we are recalling. Association turns out to be similar to a spreadsheet. It is not necessary to remember what is located in box A-1, but that you must look into box A-1 to find it.
Flash memory recall is your mind retrieving an image from a location, rather than remembering a particular meaning. It follows that all great (effective) telecom advertising is visual in nature. This does not mean that great print advertising cannot be all copy.
Rather it means that the copy must be designed to create a visual image in your head in the same way that great radio does. If it is designed to generate recall, then the image produced needs to be tied into an existing association so that the mind can “find” it again.
When branding telecommunications, evaluating or creating telecommunications advertising designed to steal share and work even if outspent, always ask yourself if the TOTALITY of the telecom ad (or commercial) elicits an emotional “photograph” in your head. If it does, and the message is right, the target audience identified, and the positioning and benefit compelling enough, you can be relatively sure that the telecommunications brand message will be recalled. If it’s recalled, it becomes part of the consumer’s identity and life. It is that simple.