All (or almost all) brick and mortar retailers are in trouble. Macy’s is just one of the bigger retailer examples. Sports Authority, JC Penney and Sears would make the list. And even Walmart is closing some locations to better position the bottom line.
What’s really wrong with the retail industry? Are the troubles in which retailers find themselves due to online competition? Is the category of department stores doomed?
It all depends on if the retailers start to learn from their failures and change. Based upon past performance in adaptation to change, success in the category is highly unlikely. Retailers are the last to embrace change and the most stubborn in adapting to newer market conditions. Most of this is due to a lack of vision by leadership and a tenacious gripping on the model in which they have invested.
The prescription for this malady is to regroup under the wing of so-called industry experts. In other words, they look for answers in the same old places.
What it’s like to be a retailer?
It reminds me of a story I heard years ago. It goes something like this… A man and his wife leave a bar in the evening. As they head up the sidewalk, they pass by an alley and the gentleman notices that there appears to be a man crawling on all fours in the alley. He pauses for a moment, asks his wife to wait for a moment and he heads down the alley to see what the problem is and if he can help.
As he approaches the frantic crawling man he notices the strong smell of alcohol. Despite this, he asks the poor fellow if he can help with anything? The drunk man tells our hero that he has lost his wallet and is trying desperately to find it. So the gentleman agrees to help him and begins a careful search of the wallet in the alley. After 10 minutes or so, neither have any luck finding the wallet. Exasperated, the helpful gentleman asks, “Are you sure you lost it here?”
“Oh no,” says the drunk, “I lost it down there…” and he points to the far end of the alley.
“Why on earth are you looking here then,” the man asks.
“Simple” he says. “There is no light down there.”
If Macy’s wants to survive as a dominant retailer, let alone win, they need to look outside the category for answers. But, they all seem to always look where the light is.
Retailer Troubles. Who will survive? was last modified: July 21st, 2016 by Tom Dougherty
The following glance at beer marketing will give you a quick peak into how Stealing Share operates and finds solutions. Of course, no branding project would be complete without market research and all too often beer marketing lacks valuable research. This is just a cursory analysis. But it suggests a brand position that beer brands could use to steal share based on our own experience and expertise in branding beers. If your brand needs to steal share, feel free to email us or call us.
It’s important to start by briefly describing the personality, position and promise of each of the brands. Here is a short example of just a few US domestic brands.
King of beers
“I get it.”
Beer for friends
It’s the experience.
Hip (a bit sophomoric)
Cold. From the Rockies.
Seize the day.
Miller High Life
The High Life
Everything in perspective.
Be an original.
We considered the positions that a beer brand could take based on the advertising when mapping out the beer landscape with the goal to create meaningful beer marketing messages. Of course that assumes that the advertisers know what they are trying to convey – and THAT is a frightening assumption. Remember, for a brand position to have any meaning there must be an opposite position that a brand could chose for any of the positions to have true meaning to the customer. For example, “Best” is not a brand position because no one would claim “worst.” “Best” simply isn’t believable to the customer. But someone may claim the “intimate” position because a competitor could claim “casual.” That would be believable because it’s positioned against another’s positioning. Below are some possible positions a beer could choose:
Rules of Positioning
The following rules are helpful when selecting a beer marketing position to steal share in your market.
The positioning must demonstrate an active competitive advantage. This advantage answers the question of “why should I care” from the perspective of the consumer.
The positioning must have a powerful relevance to the target audience and their interest and receptiveness must be peaked.
The positioning must be distinctive. It must set the brand apart from the competition.
The positioning must be single minded. It must have clarity and simplicity and must illuminate the target’s main precept.
The positioning must be fused together in an emotional bond with the target audience. It must grab them in the gut.
The positioning must be believable. If the message raises suspicion – even if it is true – barriers are raised.
The positioning must speak to the target that is best positioned to influence consumption or to consume that product or service.
The positioning must convey the same positioning message in all of the ways in which the consumer has of touching the brand.
The present positioning must build upon (but never mimic) the equity (if any) of past communications to leverage any residual positioning equity.
The positioning must keep pace with the changing markets to evolve constantly making itself increasingly effective each day.
Beer Marketing and the Current Market
Next, we map out graphically how the major beer brands see themselves to check if there’s a position ready for the taking. This is an important exercise in developing beer marketing messages and beer brand positions.
Beer Marketing Summary
All the major domestic beers are, by and large, competing for the same audience with vastly similar messaging. The market skews towards masculine-bawdy. Where are the beer marketing differences? How are they being delivered?
Quality, distinctive taste and better beer belongs to the imports and the micro-brews with some spillover into the specialty mass brews of Killians, Red Dog Blue Moon and the like.
Therefore, to claim a position as the superior tasting beer is in violation of rule 7 (integrity). It simply is not believable.
Like most mature markets, the beer marketing messages need to trade off personality and brand image rather than product benefit. After all, no one prefers a beer that they do not like. Taste or even a promise of better taste is not an effective lever to take market share.
Inside-out and Outside-in
Let’s dig deeper to accurately find positions that have the most meaning to customers and provide a market opportunity. Think about beer marketing from an inside-out perspective (how the beer brand presents itself) and an outside-in prospect perspective (how the customer feels about the brand).
Beer Marketing Implications
The most successful and powerful beer advertising of the past 10 years has toyed with this position. Bud’s anthemic “This Bud’s for you” and the original “Miller Time” campaign from years back found home in this quadrant. In today’s market, the closest player to this position is Corona, which has been one of the strongest and fastest growing beers in the import market.
Behavior Modeling Analysis
To ensure that this beer marketing position has true and important meaning to the audience, we thought through the process (what it is customers think beer does), purpose (what the result of that process is) and the precept (what are the fundamental beliefs of the audiences that leads them to think that is the process). That brings us to the ruling precepts that are the most basic and critical precepts that motivate this audience. As you can see, a brand that fits into the sophisticated/intimate/confident position will appeal to this market ? and steal market share.
X beer is an authentic great tasting American beer for those of us that don’t need to follow the crowd.
“This is the confident beer for those of us who know exactly where we stand. Some things in the world simply need no explanations. Good judgment has great rewards. Discriminating and smart enough to avoid trends and ads. Nourishes the spirit without pretense.”
Beer Marketing and Differentiation was last modified: November 30th, 2015 by Tom Dougherty
Introduction into the art of how to predict the success of marketing
The purpose for all messaging and communications is to have influence on the audience and to persuade it to act. However, getting your message to the proper audience in today’s economic climate is no longer an issue of choosing among the possibilities. Instead, it has become solely an issue of affordability. There is a need to predict the success of marketing messages. In retrospect, many experts have looked at the success of past advertising campaigns but hindsight is not valuable.
Companies do what they “need” to do, instead of what they “want” to do. How do you measure effectiveness and ensure that you win? These questions can be predicted if not measured. We needed a comprehensive model to predict the success of marketing so we created this marketing metrics. For that “need” to be effective, it must be the most meaningful in the market – and it must resonate considering the current situation, such as an economic climate that has changed the mindsets of consumers.
The unwillingness to address those needs and go with the same tired approach – messaging that’s nearly identical to what was delivered years ago and follows the tired reach-frequency format so many misguided marketers follow – produces a predictable, losing formula. After all, in changing times, there will still be winners and there will still be losers. The difference between the two is one understands the nature of human beings and the other doesn’t.
If you seek to understand something, it always makes sense to model it. The science of physics has been modeling natural laws for centuries. The marketing metrics model presented here is a formula that takes into account the emotional intensities of the primary human motivators within any changing situation, economic or otherwise, to formulate messages that will resonate most strongly with audiences, and predict the success of marketing messages. With this marketing metrics model, you will learn to recognize the elements and, if form follows function, you will be able to understand how to influence and change the model. (Read how precepts control behavior)
The Comprehensive Model of Persuasive Communications for marketing and branding. How to predict the success of marketingA New Human Model for Persuasive Communications
Human behavior can be modeled, as you will see, and this marketing metrics model in particular models the behavioral elements of persuasion. Let’s start by asking ourselves, what do we notice? How do we decide what is important and what we remember? When we examine the answers to those questions, we begin to re-think the waste inherent in current marketing. Looking at the elements of human behavior is quite different from modeling a communication process like reach and frequency. For this new model to be usable, it needs to act as a predictor of human behavior and, by definition, should be able to explain past communication successes and failures.
What Human Beings Notice Most
Human beings are egocentric. We cannot get out of our own way and see almost everything through the filter of self. As a result of this filter, what the receiver considers most when confronted with messages is not so much “what’s in it for me” (which is the traditional model of benefits and features) but rather “am I in it”? Human beings notice ideas and products that, in some way, reflect themselves. They remember products and ideas that help them accomplish their major goal of simply becoming themselves. That is why, if a doctor tells you to lose weight because of the onset of diabetes, we notice and pay attention to messages about weight loss — a message we might have ignored the day before. (Another example: Think of how many For Sale signs you saw when you were buying a house. Then think about how, amazingly, they seemed to disappear once you bought the house.)
The New Marketing Metrics Model to Predict the Success of Marketing and Marketing Messages
Imagine this: You are driving down the highway and you see a billboard that featured your photograph. Would you notice it, regardless of message? Absolutely. There is a communications process that empowers every message to become exactly that effective. It requires an anthropologist’s skill at understanding and modeling human behaviors and motivations. Once that has been uncovered, you would need to include that learning in the message itself. It would be nearly as effective – and in a similar way – as starting every message with the customer’s name and image. Through experience and empirical and scientific research, the human motivators have been effectively modeled here and the basic elements are cross-cultural, so personal impression can be noticed and acted upon. The basic queries in this marketing metrics remain constant regardless of culture or national origin. They are global. Understanding the eight elementary human motivators propels your message to the forefront and ensures it is remembered.
The Unquenchable Thirst for Meaning
Human beings, regardless of culture, seek meaning in all of their actions. (Consider this: We even talk to our dogs, expecting them to give reasons for the things they do.) This represents an opportunity for those communicators who understand this tremendous thirst for meaning. This means that the words we choose to create meaning to our messages and our brand is extraordinarily important. It means that everyone who is exposed to your offering or the communication of that offering sees this meaning and, in fact, will use the words you provide to them. This is a double-edged sword. If you get the meaning wrong, those with whom you are communicating will insert meaning that is not important or motivating to them and, therefore, fail to inspire them to your ideas, services, products or brands.
The Prime Motivators in the Marketing Metrics
The eight primary human motivators form the basics of self-identification and account for a human’s own sense of self — given that the fundamental needs for sustenance, shelter and health are sated. By addressing each of these in your message, you ensure that everyone who is exposed to your message (reach) will notice the message.
These eight prime motivators are the filters through which all messages are received, accepted, ignored or rejected. The more they reflect the “self-settings” of the recipient, the more likely they are to be acted upon.
Good Times vs. Tough Times and Times of Change
In creating this model, we looked at each of the eight prime motivators needed to predict the success of marketing messages and measured the differences between cultural norms in both good and tough economic times because most companies and brands in the U.S. have become handicapped by this situation. The marketing metrics model will demonstrate the differences in these motivators, predict success and explain failure. We are able to recognize the intensities of each motivator in relation to the situation as well as the rate with which they change during changing situations. In this case, that situation is economic: Going from “good times” to the “tough times” of today. The motivators below are listed in order of intensity during good times and tough times. Also, the way in which each motivator is defined changes slightly, depending on overall circumstances. It is those nuances that often make the difference between a winning message in the context of the times and a losing one. Each motivator has been given an intensity measurement, a ranking on a 10-point scale based on the particular situation. In addition to differing definitions, the rate of change for the intensity of a human motivator from one situation to another is referred to as Acceleration, and those rates are measured on a 10-point scale.
Desire(Good Times intensity 6.0 — Tough Times intensity 6.5 — Acceleration 8.0)
In good times, the most important human motivator is Desire. It derives its power from its relationship with the other motivators. Simply taking into account the desires of the target audience that you seek to influence is not nearly enough to promise success. It is simply a starting point. A traditional usage and attitudinal study (U&A Study) can discover what people need or want and the results are then used to create messaging that fulfills those desires. However, there is a more powerful means to understand and use this dynamic — one that will make it useful to you as a predictor of success and as a tool to understand past successes or failures in the marketing metrics.
In good times, the fulfillment of desires is defined as “What I Want.” In tough times, it is defined as “What I Need.” Comparing the relative importance of each definition in good or tough times demonstrates why the benefit you offered in relative good times will not resonate as important in tough times. As a general rule, all intensities are increased in tough times and each of the prime motivators is realized as more important. But understanding the nuances is critical in the marketing metrics because it’s what makes the difference between surviving in tough times. In this case, that means your message must be about “need,” not “want.” Think of it this way: In tough times, you “need” products to simply do their job. In good times, you “want” something more. In tough times, we simply need coffee, so you accept the one at the grocery store. In good times, you want Starbucks. And thus, you have a predictor of what Starbucks is currently going through unless they adapt their communications to the particular nuance.
Familiarity (Good Times intensity 5.0 — Tough Times intensity 7.0 — Acceleration of 6.40)
All communicators understand how important familiarity is to any idea, product, or service because if someone is unfamiliar with that product or service they are less likely to adopt it as a new behavior. Familiarity is also linked to top-of-mind awareness in the marketing metrics but even that is misunderstood. It is not so much about the familiarity of the brand or product, but what is it about that brand or product that makes it feels familiar and at ease.
In good times, the fulfillment of familiarity is defined as “What is Easy.” In tough times, it is defined as “What is Safest.” That is, in good times, consumers are looking to what makes things easy for them, even if its outcome may have risks. In tough times, risk is less accepted. Safe feels familiar to audiences now because it offers a refuge that may herald back to nostalgia.
For example, when you are thirsty in good times, you might choose what is “easy.” That is, we might grab what is most available. In tough times, we seek “safest,” meaning we might inconvenience ourselves and go somewhere else for something that is healthier or cheaper.
Leadership (Good Times intensity 4.0 — Tough Times intensity 5.0 — Acceleration of 7.0)
When we think about leadership as a human motivator in the marketing metrics we are not talking about taking the lead on something as we might in geopolitical terms. We are talking about leadership in terms of responsibility — meaning, “Who takes the responsibility for this action?” It is an internal question asked by everyone before they take any action.
In good times, from the point of view of the target audience, the fulfillment of Leadership is defined as “My Responsibility” (the consumer) and in tough times it is defined as “Your Responsibility” (the brand). In good times, audiences are more than happy to assume the responsibility because the risks are fewer. Once the element of risk has become more threatening, however, audiences want the responsibility to fall to the experts (or communicator of the message).
As strange at it may sound, according to the marketing metrics, we listen to experts more in tough times. Even if they were the ones who let us down in good times. That’s because the responsibility has shifted. Choice, as we will examine more closely in Scope, becomes less of a motivator.
Affirmation (Good Times intensity 3.0 — Tough Times intensity 7.0 — Acceleration of 6.99)
One of the ways human beings seek meaning is by looking for affirmation in their choices. Consumers wish to make sure that all of their actions are somehow affirmed as “being correct.” As a primary human motivator – regardless of culture, product and category – everyone that your brand or marketing message contacts are seeking this sense of affirmation and certainty.
Without this value in the marketing metrics, target audiences gravitate towards inaction: A refusal to make a choice or fall back into a habit of what “I have always done.” This is a surefire way to assure continued market dominance by the category leader. It means that if we do not provide our audiences with a sense of affirmation, little or no change will take place in the marketplace and the market leader will continue to benefit from this inaction.
In good times, the fulfillment of Affirmation is defined as making the Best Choice and in tough times it is defined as making the Right Choice. For example, in good times, we will look for the best choice in automobiles, something that is top of the line or sporty fits us best. In tough times, we look for those things that are right, such as a hybrid or something more economical. The world, in a way, has determined that it’s right. Talking about the choices consumers make in terms of affirming they have made the right choice makes your messages more meaningful in a difficult economic climate.
Scope (Good Times intensity 3.0 — Tough Times intensity 5.0 — Acceleration 7.75)
Scope is one the most complex of the human motivators in the marketing metrics. When we consider Scope, we see it in terms of how large audiences want their considered set to be. This is related to the other motivators, such as leadership or the transfer of the responsibility of the decision to others. What we seek to understand in looking at scope is what gives the customer or prospect permission to include the scope of either your product or category into their consideration.
In good times, the fulfillment of Scope is defined as having many choices and in tough times it is defined as having precision and more focus. In good times, audiences seek a wide scope, with lots of choices. In tough times, we are looking for “right,” so more focus is needed. Our considered set is smaller and we often give expert advice more weight. This, for example, is why Borders (which is all about choice) found it difficult to survive in a difficult economic climate.
Comfort (Good Times intensity 2.0 — Tough Times intensity 9.0 — Acceleration 9.18)
Human beings seek comfort no matter the situation, but the intensity surrounding it is much stronger depending on that situation.
According to the marketing metrics, in good times, Comfort is simply accepted as the norm. In tough times, it is actively sought. In good times, most of us feel that we already have comfort so a comfort message is relatively meaningless. In tough times, however, comfort is no longer a given. Therefore, we seek it and a comfort promise – instead of achieving, which has risks – resonates. Note the differences in intensities with this motivator within the two situations. It is only a 2.0 on a 10-point scale in good times. In tough times, it’s a 9.0 with one of the highest rates of acceleration among all the motivators.
Change (Good Times intensity 1.5 — Tough Times intensity 7.0 — Acceleration of 6.99)
The longing for human beings to be in control is a prime motivator. It is within the dynamic of change in the marketing metrics that the need for control becomes most evident. When we think about change as a key persuasive human motivator, we actually think about it as a barrier than as an attraction. The changing situation determines its intensity.
In good times, the resistance to Change is simply uncomfortable and in tough times it is outright feared. Therefore, in tough times, change messages should be softened, otherwise they will feel to audiences like a loss of control.
Community (Good Times intensity 1.0 — Tough Times intensity 7.0 — Acceleration 9.31)
Community in the marketing metrics, refers to the acceptance of the community that affirms our existence and is related to Affirmation. It represents the wish of all human beings to be part of an affirmed group. Very few people are capable of acting as completely independent individuals. Therefore, for the vast majority of people we wish to influence, we must understand the importance of community and the acceptance that community offers.
In good times, the fulfillment of Community is simply about the individual and in tough times it is satisfied through the safety of numbers. In good times, you can risk going it alone – being a leader, a rebel, etc. – because there is less at stake. In tough times, there is too much at risk in going it alone, so you seek safety in a community or being a part of a group.
Maketing Metrics Summary
Companies and their brands have reached the point in which their communications must change in order to survive in such a changing market. The marketing metrics of the Comprehensive Model for Persuasive Human Communications allows them to alter their messaging so that it becomes more meaningful in context. If nobody adapts to the current context, the default choice will always be the market leader. But the situation actually presents an opportunity for those chasing the market leader (as well as for the market leaders themselves) that reaches target audiences so deeply it causes action. How the primary human motivators are addressed will become the difference between who survives and who doesn’t.
DefinitionsCOMPREHENSIVE MODEL FOR PERSUASIVE HUMAN COMMUNICATIONS: A mathematical model that measures the impact changing conditions have on emotional intensities of primary human motivators. The model can be used to predict and formulate messages for brands that will resonate most strongly with target audiences.
INTENSITIES: The relative strength of human motivators expressed as a ranking on a 10-point scale based on the particular attributes examined by the model. ACCELERATION: The rate of change for the intensity of a human motivator from one state to another, measured on a 10-point scale.
VALUE OF MESSAGE CHANGE: A mathematical representation using intensity and acceleration to predict the value in terms of its overall impact on each motivator.
We have no account executives or unnecessary support staff. We have no intervening personnel artificially placed between our clients and our strategists, researchers or creative director. We are talented and aggressive. We are lean and we are focused.
Being one of the world’s top branding companies comes with responsibility
Stealing Share has earned its place as one of the world’s top branding companies because our success rate is astounding. We succeed because we have no time for sacred cows and little patience for distractions.
Traditional branding companies (even traditional top branding companies) judge their success based on industry awards for graphic design. We don’t (even though we have won our fair share of them). We march to a different drum.
You see, Stealing Share has a singular purpose. We steal market share. We don’t think anyone should invest a dollar or a euro in rebranding or launching a new brand unless the goal is to increase your preference and therefore increase your market share. As a result, we have a tangible goal line to be measured against— one that rewards victory based upon accomplishment. We demand that the brands we build are persuasive and create preference.
As one of the world’s top branding companies, we have a responsibility to have all of the tools you need to succeed in-house. And we do.
Our brand strategists work directly with our clients— without an intermediary account executive. We have the world’s premier market research firm, Resultant Research, under our roof and our design and creative group take our strategies and make them shine uniquely in the market space.
Our work, as one of the top branding companies, has taken us all over the globe. We have branded products and companies on every continent but Antarctica. As a result, our brand strategists and market researchers are skilled at teasing out the cultural differences between your prospects and customers. We have created brands in Europe, the Sub-Continent, Asia, Oceana, Africa, the Middle East, and the Americas.
Everything you need (strategy, creative, design, and research) is in-house
Resultant Research has commissioned research studies in Mandarin, Spanish, French, Japanese, Italian, German, Dutch, Flemish, and almost every language you can think of (or in) including English.
But our real secret is our clients. We choose them well (and they choose us). They are also aggressive, care about tangible results, demand critical thinking, believe in projectable research and are willing to embrace change in order to secure results.
If you have something in common with them, then steal a few minutes of your time and we will show you how we do it.
We leave you with these words from Mike Reitz, Chief Operating Officer, Genesis Healthcare
“We did not know Stealing Share prior to hiring them. They came up with a game changing new brand for us in the short stay rehabilitation industry (PowerBack Rehabilitation). Now? Well now they have unlimited credibility with us.”
When choosing a branding company, start with what they have accomplished
Branding companies promise to completely understand what your brand means. In the most basic sense, a branding company examines the logic and relationships between the services and products you produce or offer, and help better define the connections between disparate offerings and promises.
We try to clarify the values inherent in everything your brand does. This is an intellectual evaluation of everything you say about your brand and often it requires changes in your brand equities.
What are brand equities?
In a general sense, brand equities are the things your brand owns. Some are visual representations that are immediately associated with your brand. For example, when someone sees the silhouette of a hat with mouse ears, they immediately recall the Disney brand. These, like the NIKE Swoosh, are examples of a brand mark and are considered an equity— something the brand owns. Other visual cues can also be equities.
For example, a logo or a word mark is designed to be an equity. A specific color palette may also be an equity (like the pink color of Pepto-Bismol or the blue of Chase Bank) as can a shape (like the unique shape of the Coca-Cola bottle) or packaging (like Air Wick).
The conventional wisdom amongst branding companies is to identify something important about the brand and give life to that importance. This is why you see so many brands with a logo or brand mark that looks like what the brand does. This is why we have so many brands that are named after the technology or product (think Duracell and Energizer).
While some may do a better job with these tasks than others, most branding companies can point to examples of how they have created a brand by inventing these equities and identifying a distinct color palette. All the brand consultancy needs is a few smart and strategically thinking minds and a design team that makes appealing images.
Why Stealing Share rejects this model
The commercial world today is different then it was just a few years ago. Almost every category is crowded with competitors, so brands find themselves surrounded by strong competition. The customer has many choices and the field of battle is desperate to say the least. It is important to own something but that something needs to be important to the prospects you wish to attract and the customers that you wish to keep.
We ask more of your brand at Stealing Share than other branding companies. So should you.
The amount of importance your brand occupies is in direct relationship to what your target audience covets. If you want your brand to grow and steal market share from your many competitors then the foundations of the brand equities are going to be found in the beliefs and needs of the people you need to influence— not in the things you make or your company itself.
Persuasive brands find a way to merge the brand value itself with a reflection of the company AND the customer’s highest emotional intensity.
This is not easy to accomplish. It requires all of the parts of standard branding companies (smart strategists and talented designers) but also requires in-house market research and brand anthropologists who study human behavior and find ways to influence it. This rare element in branding science makes everything work together. The strategy, the research, the creative and the brand itself. Suddenly, nothing is the same and the game itself has changed.
So how do YOU choose a branding company?
Start by inviting us in for an hour of your time and we will change everything. Ask more of us because we brand for a purpose. It’s in our name and our brand DNA. Is it in yours? Our clients are aggressive, hungry and looking to grow. Clarity is what you want but purpose is what gets you there.
Choosing a Branding Company was last modified: July 2nd, 2015 by Tom Dougherty
What bank leaders can learn from Wells Fargo The Wells Fargo cross-selling scandal will affect more than just it and its customers. The scandal will affect the entire banking industry, which means banking leaders must be beware of simmering anger with banks and know what to do going forward.
Logistics – Parcel delivery market study Logistics particularly as it relates to the consumer delivery business is a two horse race. FedEx and UPS have long duked it out, in effect, having a duopoly over an entire category. One might argue that the US Postal Service ...
Population health is an opportunity Population health is a top concern, but it represents an opportunity
The Affordable Care Act has affected everything for hospitals, including the struggle to be financially successful.
Notably, however, it prompted the switch from a fee-for-service reimbursement model to a pay-for-performance one ...
301 South Elm Street
Greensboro, NC 27401