• About Tom Dougherty

    Tom Dougherty CEO, Stealing Share

    Tom Dougherty is the President and CEO of Stealing Share, Inc., and has helped national and global brands such as Lexus, IKEA and Tide steal market share over his 25-year career.

    An often-quoted source on business and brands, he has been featured recently by the New York Times and CNN, discussing topics ranging from television to Apple to airlines.

    Tom also regularly speaks at conferences as a keynote and break-out speaker. To find out more on inviting him to your speaking engagement and view a video of him speaking, click here.

    You can also reach him via email attomd@stealingshare.com.

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Best Buy making the right moves, but it’s not enough

Is Best Buy making changes? There’s been a short reprieve of the spate of bad news haunting Best Buy. Its first quarter profits were higher than expected. Its share price has almost doubled since the beginning of 2013 and one analyst recently upgraded it to a “buy” status.

best buy making no senseThe analysts are bullish on Best Buy making the right moves because, since the appointment of its CEO, Hurbert Joly, it has made numerous operational changes such as adding additional in-store storefronts like its new “Samsung Experience”, increasing its focus on the online marketplace and having a stronger emphasis on mobile stores.

Best Buy Making Improvements

These are nice improvements, but they do not to provide a distinct reason to be preferred. Instead, it must improve its brand.

The time is perfect for Best Buy making the right moves. Its operational changes provide the perfect backdrop to define its brand. What better time to give customers a persuasive reason to prefer Best Buy then while it is making so many changes that reinforce that reason?

Unless Best Buy looks closely at its brand, its recovery will be temporary and it will miss the opportunity to reinvent itself.

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