• About Tom Dougherty

    Tom Dougherty CEO, Stealing Share

    Tom Dougherty is the President and CEO of Stealing Share, Inc., and has helped national and global brands such as Lexus, IKEA and Tide steal market share over his 25-year career.

    An often-quoted source on business and brands, he has been featured recently by the New York Times and CNN, discussing topics ranging from television to Apple to airlines.

    Tom also regularly speaks at conferences as a keynote and break-out speaker. To find out more on inviting him to your speaking engagement and view a video of him speaking, click here.

    You can also reach him via email attomd@stealingshare.com.

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Frozen Yogurt: A category of followers

This week brought a wonderful change in weather. The winter chill slipped away and gave way to warmth of spring. This prompted a hankering for just one thing: frozen yogurt. Finding some wasn’t hard. Frozen yogurt is everywhere.

Chains like Menchie’s and Red Mango pepper our shopping centers, where once TCBY and Columbo were our only options.

frozen yogurtHaving a wealth of frozen yogurt options is convenient, but is there a difference between the chains?

Actually, no.

Here’s Menchie’s promise: “Guests will be able to go to Menchie’s anywhere in the world and enjoy exactly the same experience every time: quality service, a quality product, a happy environment, a warm and friendly design, and cleanliness.”

Take a look at the mission of Taste: “[an] energetic and friendly environment, where you can experiment with your yogurt and share a unique experience with family and friends.”

Now check out Sweet Frog: “Our goal is to create the best frozen yogurt experience you’ve ever had! You create your own combination of delicious soft-serve frozen yogurt, then top it off with any toppings you choose!”

These banal – and interchangeable – mission statements go on and on.

A rapidly expanding category such as frozen yogurt is rich territory for a company that wants to be different, better and unique. Yet the lazy frozen yogurt market simply caters to location, convenience, cleanliness and superior ingredients — what we in the branding world consider simple table stakes.

The ability to steal frozen yogurt market share will come to the franchise that figures out why its product is truly superior to all the rest.


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