• About Tom Dougherty

    Tom Dougherty CEO, Stealing Share

    Tom Dougherty is the President and CEO of Stealing Share, Inc., and has helped national and global brands such as Lexus, IKEA and Tide steal market share over his 25-year career.

    An often-quoted source on business and brands, he has been featured recently by the New York Times and CNN, discussing topics ranging from television to Apple to airlines.

    Tom also regularly speaks at conferences as a keynote and break-out speaker. To find out more on inviting him to your speaking engagement and view a video of him speaking, click here.

    You can also reach him via email attomd@stealingshare.com.

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Finally, someone gets it right: Petco

As frequent readers of this blog know, it’s not often that I praise a re-branding effort because so much of it is utter nonsense. But Petco’s recent rebranding, while not perfect, demonstrated a step in the right direction.

The pet supply retailer refreshed its logo and added a brand themeline that says, “where the healthy pets go.” The reasons I like it are because it’s a reflection of the consumer (not the company) and it puts a stake in the ground.

Here’s what I mean about the latter: By saying “healthy,” Petco has said who it is for and who it is not for with a value we’d all like to think our pets have. It has represented a true and emotional choice. Who wouldn’t want to think their pets are healthy?

Many brands are afraid to do either. They often believe that they have to sell some tangible benefit that they believe is important (Quiznos’ “M’m, m’m, m’m, m’m, m’mtoasty!”) or try to be overly clever (such as Citibank’s “Citi Never Sleeps”), neither of which is believable.

We often advise clients to say who they are for because, if the value is emotionally intense for the target audience, the entire target audience believes they are a part of it. (If we’re talking Apple, for example, we all like to believe we “think different.”)

Of course, maybe not everyone at Petco gets it. Its VP of brand creative said the themeline “reflected our healthy values and where we are taking the company.”

Nah, it represents who prospective customers aspire their pets to be. If you think it’s a reflection of the company, then there is more work to do.

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