• About Tom Dougherty

    Tom Dougherty CEO, Stealing Share

    Tom Dougherty is the President and CEO of Stealing Share, Inc., and has helped national and global brands such as Lexus, IKEA and Tide steal market share over his 25-year career.

    An often-quoted source on business and brands, he has been featured recently by the New York Times and CNN, discussing topics ranging from television to Apple to airlines.

    Tom also regularly speaks at conferences as a keynote and break-out speaker. To find out more on inviting him to your speaking engagement and view a video of him speaking, click here.

    You can also reach him via email attomd@stealingshare.com.

    Follow me on Twitter

I hate all the airlines equally. OK, I do hate US Airways especially.

Just in case loyal blog readers think that all I ever rag on are the US domestic airlines, this seems to be a great time to drag the international carriers into the fray.

Air-hostess-noughties-001As reported this morning in MarketWatch “European skies have been increasingly perturbed by industrial action over the past month, but the turbulence shows no sign of abating as two of Europe’s largest airlines prepare for a fresh wave of strikes.”

Now I feel terrible for the flight attendants who have to “sell” beverages at 40,000 feet, explain why your bag is too large for the overhead bin, ration out the limited pillows and blankets, and smile appreciatively at the unhappy and crammed passengers who are jammed into the tight seats –  squeezed between two other miserable passengers – after leaving home three hours ago for their flight – with no idea how the fare they paid for that terrible seat was formulated.British-Airways-Logo1

Wait a minute. Maybe it’s the passengers who should go on strike?

Until consumers decide to hold airlines accountable for the amenities and services on their jets, which are less desirable and less comfortable than a city bus, we deserve what we get.

Leave a Reply

Your email address will not be published. Required fields are marked *